Customer Experience Associate

Lowe's is hiring for Customer Experience Associate

Company Overview

Lowe’s is a leading retailer in the home improvement sector, dedicated to helping customers achieve their renovation and repair goals with reliable products and expert support. As a Customer Experience Associate, you will be part of a team committed to delivering exceptional customer service and driving Lowe’s mission to provide innovative solutions for every home project.

Role and Responsibilities

As a Customer Experience Associate, you’ll be the go-to resource for customers, offering knowledgeable advice and a welcoming attitude to help them with their home improvement needs.

• Greet customers in a courteous and professional manner

• Engage customers to understand their project requirements and guide them toward the right solutions

• Explain product features, benefits, and handle sales transactions efficiently

• Follow up with customers when needed and thank them for choosing Lowe’s

• Stay informed about current promotions, special order capabilities, and financing options

• Build expertise in your assigned department’s products and offerings

• Recommend complementary products or services that support customer goals

• Ensure product displays are well-stocked, clean, and accurately labeled

• Participate in inventory counts, restocking, and pricing accuracy efforts

• Comply with safety standards to ensure a secure shopping environment

• Collaborate across departments to meet customer needs

• Maintain clear and effective communication with teammates and leadership

Required Skills and Experience

• High school diploma or equivalent preferred

• At least 6 months of retail, customer service, or sales experience is desirable

• Basic reading, writing, and math skills

• Ability to stand for long periods and lift up to 25 lbs (heavier loads with assistance)

• Comfortable learning and using point-of-sale systems

Preferred Qualifications

• Previous experience in home improvement or relevant product knowledge

• Bilingual communication skills, depending on local customer needs

• Experience in a customer-focused or retail sales environment

Compensation and Benefits

• Competitive pay with a 10% employee discount

• Opportunities for professional growth and development

• Eligibility for medical, dental, and vision coverage, plus 401(k) with company match

• Tuition reimbursement and participation in Lowe’s Track to the Trades program

About Lowe’s

Lowe’s is an equal opportunity employer committed to fostering a diverse and inclusive workplace. With over 1,700 stores and nearly 300,000 associates, Lowe’s promotes career advancement, teamwork, and a healthy work-life balance while helping customers improve their homes with trusted service and top-quality products.