Sales Associate, Appliances

Lowe's is hiring for Sales Associate, Appliances

Company Overview:

Lowe’s is a leading home improvement retailer that serves millions of customers across North America. Lowe’s is committed to providing quality products, exceptional service, and innovative solutions to help customers complete their home improvement projects. With over 1,700 locations, Lowe’s offers employees opportunities for career growth, development, and advancement in a dynamic and inclusive work environment.

Role and Responsibilities:

As a Sales Associate in Appliances at Lowe’s, you will be responsible for providing exceptional customer service while assisting customers with their appliance needs.

• Greet customers and assist with appliance needs by providing expert advice on product features, benefits, and installation options.
• Maintain thorough knowledge of appliance products including refrigerators, washers, dryers, dishwashers, and more.
• Stay updated on new products and technologies to provide customers with the latest information.
• Achieve individual and department sales targets through upselling and cross-selling.
• Assist with receiving, unloading, stocking, and organizing appliances on the sales floor.
• Provide detailed product demonstrations and guide customers on installation, delivery, and warranty options.
• Ensure the department is clean, organized, and visually appealing for customers and employees.
• Process customer transactions accurately including special orders, returns, and exchanges.
• Collaborate with team members and other departments to meet store goals and customer needs.

Required Skills and Experience:

• High school diploma or equivalent required; some college coursework or related degree is a plus.
• Previous retail sales experience, particularly in appliances or home improvement, preferred but not required.
• Strong customer service and communication skills.
• Ability to engage with customers and understand their needs.
• Good problem-solving skills when handling inquiries or complaints.
• Comfortable working with large appliances and understanding their features and specifications.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with retail systems.

Preferred Qualifications:

• Previous appliance product knowledge or experience.
• Retail or customer service experience.
• Proven ability to meet or exceed sales targets, with experience upselling and cross-selling.

Compensation and Benefits:

• Competitive hourly wage with opportunities for performance-based incentives and bonuses.
• Health, vision, and dental insurance.
• Paid time off including vacation, sick leave, and holidays.
• 401(k) retirement plan with company match.
• Employee discount on products and services.
• Tuition assistance and career development opportunities.

About Lowe’s:

Lowe’s is an equal opportunity employer, and we encourage individuals of all backgrounds and experiences to apply. Join a company dedicated to helping customers and communities thrive through quality service and innovation.