Customer Service Representative

Grainger is hiring for Customer Service Representative

About Grainger: Grainger is a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep The World Working®," by serving over 4.5 million customers with products that keep their operations running and their people safe. Our services and solutions, including technical support and inventory management, save customers time and money. As one of the 100 Best Companies to Work For, we offer a welcoming workplace where you can build a career while fulfilling our mission.

Position Details: As a Customer Service Representative, you will handle inbound phone calls to provide exceptional customer service. This role starts in September 2024 and offers a hybrid work environment after an initial 8-week onsite training period.

You Will:

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls, leaving a positive impression.
• Demonstrate professional oral and written communication skills.
• Navigate customer challenges using resources for account selection, product identification, order placement, and management.
• Resolve concerns related to product search, pricing, invoicing discrepancies, apply credit, and facilitate returns.
• Manage risk and collaborate in a team-based environment committed to ethics and integrity.

You Have:

• High School diploma or equivalent.
• 1+ years of customer service experience, preferably in an inbound call center.
• Strong desire to help customers with friendly and knowledgeable service.
• Experience providing high-touch, personalized service in a fast-paced environment.
• Ability to commute to the facility.
• Ability to sit up to 8 hours a day.
• A secure workspace for remote work, if applicable.
• Stable internet with required speeds for work from home.

Rewards and Benefits:

• Medical, dental, vision, and life insurance with virtual access to doctors.
• 6 free therapy sessions annually for emotional wellbeing.
• Paid time off (PTO) and 6 company holidays per year.
• Access to up to 30% of your paycheck before payday.
• Up to 14 weeks paid leave for birth parents and up to 4 weeks for non-birth parents.
• 6% company contribution to a 401(k) plan.
• Tuition reimbursement, student loan refinancing, and financial counseling.
• Employee discounts and more.

DEI Statement: Grainger is an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic. We are committed to inclusivity and offer reasonable accommodations during the hiring process.