Lead Cashier

Lowe's is hiring for Lead Cashier

Company Overview

Lowe’s Companies, Inc., a FORTUNE 50 organization, stands at the forefront of the home improvement industry. With a strong reputation for delivering quality solutions for residential and commercial projects, Lowe’s is dedicated to providing exceptional customer service and fostering an inclusive, supportive workplace culture.

Role and Responsibilities

As a Lead Cashier at Lowe’s, you will manage daily front-end operations to ensure a fast, safe, and efficient checkout experience. You will lead by example in delivering top-tier customer service, overseeing cashier and self-checkout lanes, and guiding team members toward operational excellence.

• Oversee multiple self-checkout stations and assist customers as needed.

• Welcome customers warmly, assist with questions, and offer product or service recommendations.

• Train and mentor Customer Service Associates (CSAs) at the front end, ensuring smooth register use and customer interactions.

• Support customers with locating items, demonstrating product features, and loading purchases.

• Resolve issues raised by customers or team members in a professional and effective manner.

• Process sales, refunds, returns, and manage register functionality efficiently.

• Help reduce wait times by opening registers and managing customer lines.

• Examine returned merchandise, process online orders, and validate loading documents.

• Enforce safety protocols and maintain store cleanliness and order.

• Monitor for theft or suspicious behavior and escalate incidents to leadership or Asset Protection.

• Verify cash drawer balances, monitor store alarms, and operate store equipment like Zebra devices, paging systems, and paint mixing tools.

• Assist with shelf restocking and accurately record inventory usage within the store.

• Contribute to daily operational tasks and complete other responsibilities as assigned.

Note: Certain responsibilities may be limited for underage employees.

Required Skills and Experience

• 1–2 years of retail cashier experience.

• Familiarity with basic retail technology, including smartphones and tablets (less than 1 year required).

• Ability to lift up to 15 pounds, with or without reasonable accommodation.

Preferred Qualifications

• High school diploma or equivalent.

• 1–2 years of sales or product recommendation experience, including services like warranties, installations, or credit programs.

• Previous experience working as a Head Cashier or in other Lowe’s departments.

• Supervisory experience, including coaching and performance evaluations.

• Awareness of theft prevention and loss control procedures.

Physical Requirements

• Regular standing, walking, reaching, bending, and lifting.

• Ability to handle merchandise and operate tools and equipment commonly used in retail environments.

Compensation and Benefits

• Starting pay will vary based on geographic location, education, and work experience.

• Eligible employees receive a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, and life insurance.

• Additional perks include employee discounts and access to career development resources.

About Lowe’s

At Lowe’s, we do more than sell home improvement products—we support every customer’s journey to create and maintain their ideal space. We offer a collaborative work culture, meaningful career opportunities, and a commitment to personal and professional growth.

Equal Opportunity Employer

Lowe’s is proud to be an equal opportunity employer. We make all employment decisions without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, or any other status protected by law.